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In accordance with the provisions of Article L 121-20 of the Consumer Code:
The buyer has a period of fourteen days from receipt of the products to exercise his right of withdrawal without having to provide reasons or pay penalties, with the exception, where applicable, of return costs.
In order to return a package, please download this form indicating your order number.
Place the form in the return package.
To be accepted, the item must be unused, in its original condition, and accompanied by its original packaging. Any damaged or stained product will be refused.Shipping costs associated with returning the item are your responsibility and are non-refundable.
Once we receive and inspect your return, you will receive an email confirming receipt of the returned item. You will be notified of the approval or rejection of your refund. If approved, the refund will be processed and credited to your credit card within a few days.
The time it takes for you to receive your exchanged product, may vary depending on your location. We recommend using a tracking service or insuring your shipment as we cannot guarantee receipt of your returned item.
Return addresses : Apt 8, 56 Rue Voltaire, 71300 Montceau-les-Mines, France
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In the event of a package being returned due to a prolonged absence of the customer, failure to collect from a relay point or an incorrect address provided when ordering, the reshipping costs will be borne by the customer.