GENERAL TERMS AND CONDITIONS OF SALE

ARTICLE 1: DEFINITIONS
Capitalized terms have the following meanings, whether used in the singular or plural:

  • Terms and Conditions of Sale: these general terms and conditions of sale in the version in effect on the date of the Order.
  • Order: any order placed by the Customer on the Site or by telephone, confirmed by an email sent by Brow.X Professionel.
  • Contract: the contract formed between the Customer and Brow.X Professionel for the sale and delivery or collection of Products, comprising the Terms and Conditions of Sale, Orders, and Special Conditions.
  • Product: any product offered for sale by Brow.X Professionel.
  • Site: the website accessible at “browxprofessionnel.fr”.
  • You: the Customer.
  • We: Brow.X Professionel.

ARTICLE 2: ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE
Placing an order implies unconditional acceptance of these Terms and Conditions of Sale.

ARTICLE 3: PRODUCTS

3.1 Product descriptions and photographs
Product details (price, weight, ingredients, instructions for use, etc.) are available on the product pages. Photographs on the Site and other materials are non-binding and for illustrative purposes only.

3.2 Product Availability
We do our best to ensure that Products are available. If a Product is out of stock, an equivalent or higher-value Product may be offered.

3.3 Availability of Offers
Offers are valid while they are online.

3.4 Price
Prices are stated in euros, including all taxes.

ARTICLE 4: ORDER

4.1 Order confirmation
Order confirmation is sent by email.

4.2 Shipping costs
For shipments to mainland France (including Corsica via Colissimo) €7.99. Delivery cost in the European Union, €14.90. International delivery cost €25. Free shipping on all orders over €120 in mainland France and the European Union.

4.3 Payment
Online payment is secure via bank card (CB, VISA, Mastercard, Paypal, Klarna). If payment is declined, the Order is canceled.

4.4 Delivery
Delivery within one week (business days) in mainland France and Corsica. Check the condition of the package upon receipt and report any concerns to the carrier within 48 hours of delivery. The applicable terms if the package is returned to the sender (absence, failure to collect from a pickup point, incorrect address) are set out in Article 4.6.

Time details:

In-stock products: Items available in stock are generally shipped within 48 to 96 hours.

Out-of-stock products: For products requiring restocking, delivery times may vary from 3 to 30 days depending on the type of item ordered.

Carrier delivery times: The delivery times stated above should be supplemented by the delivery time of the carrier selected (La Poste or another carrier).

Tracking number: A tracking number will be provided in your shipping confirmation email so you can track the progress of your order.

Transfer of risk: The risk of loss or damage to the Products is transferred to the Buyer when the Buyer, or a third party designated by the Buyer (other than the carrier), physically takes possession of the Products, in accordance with Article L.216-4 of the Consumer Code. The applicable procedure in the event of a lost package is described in Article 4.8.

For any shipping-related questions, contact the carrier directly:

Colissimo Claim

Accurate contact details: The buyer must provide a correct delivery address and contact details. Make sure packages can be delivered to a location where you will be able to receive them in person.

PO boxes: If you use a PO box, it is your responsibility to ensure that your products are not exposed to extreme temperatures (high heat or extreme cold).

Adhesives and handling: Brow.X Professional is not responsible for damage to adhesives or products resulting from improper handling after delivery.

Customs duties and taxes: We do not cover any additional customs duties or taxes once your package has left our premises. These charges are the sole responsibility of the buyer. If you are unsure about the applicable duties or taxes in your country, we recommend contacting your local post office or customs office for more information.

If customs duties or taxes are refused upon delivery, your order will be returned to our premises. Shipping costs will not be refunded.

4.5 Right of Withdrawal
In accordance with the Consumer Code, you have 14 days to exercise your right of withdrawal. You are responsible for the cost of returning the Products. Products must be returned unopened, in their original condition and packaging. The initial shipping costs will not be refunded, as the service has been performed.

4.6 Returned Parcels – Reshipping

If the parcel is returned to Brow.X Professionnel by the carrier for a reason attributable to the Buyer, namely:

  • the Buyer’s absence at the time of delivery, followed by failure to collect the parcel within the period it is held for collection as set by the carrier;
  • failure to collect the parcel from a relay point or post office within the time limit set by the carrier (generally between 5 and 15 days, depending on the carrier: Mondial Relay, Colissimo, La Poste, etc.);
  • an incorrect, incomplete or erroneous delivery address provided by the Buyer when placing the Order;

the reshipping costs are to be borne entirely by the Buyer. The parcel will only be reshipped once the Buyer has paid the corresponding new shipping costs in advance, the amount of which will be communicated by Customer Service.

If the Buyer does not wish to have the parcel reshipped and requests a refund for their Order, the refund will cover the price of the Products returned in perfect condition; the initial shipping costs, corresponding to a transport service that has been duly performed, will remain payable to Brow.X Professionnel, without prejudice to the rights afforded to the consumer Buyer under the right of withdrawal (Article 4.5).

If the parcel is returned due to an error or failure on the part of the carrier or Brow.X Professionnel, it will be reshipped to the Buyer free of charge.

4.7 Claims – Missing Products or Incomplete Parcels

Brow.X Professionnel takes great care in preparing every Order. To ensure the traceability of its shipments, a photograph of the parcel containing all the Products is systematically taken before dispatch and retained by Brow.X Professionnel. This photograph, along with shipping data (including the parcel’s weight as recorded by the carrier), may be used to verify the contents of the shipment in the event of a claim.

Claims Policy:

  • Any claim concerning a missing Product or incomplete parcel must be sent to Customer Service at info@browxprofessionnel.com, within 24 hours of receiving the parcel, stating the Order number.
  • To allow the claim to be reviewed, it must be accompanied by a photograph of the sealed parcel, taken before opening, with the shipping label clearly legible, as well as a photograph of the parcel’s contents and packaging.
  • Photographs taken only after opening the parcel do not, by themselves, establish the parcel’s condition before it was opened and may be deemed insufficient.
  • If the parcel shows signs of having been opened or damaged, or has an unusual weight, the Buyer is advised to make specific reservations with the carrier upon delivery or, failing that, within the time limits set out in Article 4.4.

Brow.X Professionnel reviews each claim based on the information provided by the Buyer and its own shipping records. Where the absence of a Product is established, Brow.X Professionnel will, at no cost to the Buyer, send the missing Product or Products or, if reshipment is not possible, refund the corresponding price. The same missing Product cannot give rise to both a reshipment and a refund: once the missing Product has been reshipped, no refund may be requested in respect of it.

If there is no evidence establishing that the parcel was incomplete, any reshipment of a Product by Brow.X Professionnel constitutes a one-off goodwill gesture and does not constitute an admission of liability or a commitment for the future. Brow.X Professionnel reserves the right to refuse any abusive or insufficiently substantiated claim.

These terms do not deprive the consumer Buyer of the rights they have under the statutory guarantee of conformity (Articles L.217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code).

4.8 Lost parcels

In the event of a suspected lost parcel, Brow.X Professionnel takes the necessary steps with the carrier (La Poste, Colissimo, Mondial Relay, etc.) to file a loss report and request an investigation. These steps are subject to the procedures and time limits specific to each carrier, which Brow.X Professionnel is required to follow.

The investigation may require certain information that only the Buyer can provide (a sworn statement of non-receipt, a complaint filed with the carrier, a copy of an identity document, etc.). This information will be requested from the Buyer by Brow.X Professionnel Customer Service; providing it promptly is essential to the proper conduct of the investigation.

The results of investigations are generally provided by carriers within 1 to 3 weeks. If the investigation concludes that the parcel has been lost, or if it was not delivered to the Buyer, Brow.X Professionnel will either resend the Order or refund it, including delivery costs, at the Buyer's choice. If the investigation establishes that the parcel was delivered (with proof of delivery or handover provided by the carrier), Brow.X Professionnel will inform the Buyer and provide the relevant information.

Brow.X Professionnel will do everything possible to handle these situations as quickly as possible.

ARTICLE 5: WARRANTY AND LIABILITY
You are covered by the statutory warranties against hidden defects and lack of conformity. In the event of a lack of conformity, you can choose between repair or replacement of the Product.

ARTICLE 6: CONSUMER DISPUTE MEDIATION
In the event of a dispute, you can contact Brow.X Professionel customer service by email at: info@browxprofessionnel.com

ARTICLE 7: APPLICABLE LAW

The Contract is governed by French law.

Article 3: Order confirmation and electronic signature (Act of March 13, 2000 on electronic signatures)

Any order confirmed by "double click" constitutes irrevocable acceptance of these Terms and Conditions. The "double click," together with the authentication and non-repudiation procedure and the protection of message integrity, constitutes an electronic signature. This electronic signature has the same legal force between the parties as a handwritten signature.

ARTICLE 8: CONFIDENTIALITY OF YOUR PERSONAL DATA
Your data is collected and used by Brow.X Professionel in accordance with the French Data Protection Act. You have the right to access, rectify, and delete your data.

Data controller:

ARTICLE 9: INTELLECTUAL PROPERTY
The Site’s content is the property of Brow.X Professionnel. Any use requires prior authorization.

These Terms and Conditions clarify the rights and obligations of the parties in connection with sales made through the website. browxprofessionnel.com